Refund & Delivery Policy

Custom digital services

AMBA Creative LLC, registered in Mississippi, United States, provides custom design, engineering, optimization, and automation services under the AMBA Creative brand. These engagements are scoped projects. The website has no payment checkout and does not sell physical goods for shipment.

This policy is intended for new business and consumer engagements. Package selections and pricing estimates help begin a conversation. They do not constitute a paid order or promise a universal delivery date.

Every project begins with an approved written proposal covering scope, deliverables, timing, and total price. A 50% deposit is due after written approval and before work begins. The remaining 50% is due after approval of the agreed deliverables and before final deployment or handover, unless the written agreement specifies otherwise.

You can pay by PayPal or bank transfer. We issue invoices and payment instructions directly. The website does not collect payments.

You are responsible for charges from your bank or intermediary banks where applicable and permitted. We account for our payment-processing costs in the agreed quotation, subject to PayPal rules and applicable law. We do not add a PayPal surcharge.

Discovery, approval, and starting work

The process begins with a discussion of the business goals, existing systems, deliverables, constraints, and dependencies. A written proposal records scope, exclusions, fees, milestones, revisions, and acceptance arrangements before implementation.

Work begins after written approval, receipt of the 50% deposit, and completion of any other agreed kickoff requirements, such as providing access or content. An inquiry alone does not authorize work.

Where a consumer cancellation period applies, work begins after it expires unless the consumer expressly requests an earlier start in writing and the applicable legal conditions are met.

What delivery means

Delivery means making the agreed digital work available for the relevant milestone or handover. Depending on scope, this may involve designs, a staging website, a working application, an audit report, configured workflows, source files, repositories, documentation, or account access.

A review link, a staging build, final handover, and production deployment serve different purposes. The project agreement should identify which event completes each milestone and what review or approval is required. Providing a staging link alone does not automatically mean the entire project has been accepted.

Schedules and client dependencies

Published timelines are indicative and depend on the agreed scope. Content readiness, feedback, access, data quality, integration limitations, and third-party services can affect progress. Milestone estimates and dependencies should be recorded in the proposal.

The client should identify an authorized reviewer, supply agreed inputs, and flag concerns during the review stages. Where a dependency or requirement changes, discuss the resulting schedule and scope adjustment. This policy creates no automatic cancellation penalty or deemed-acceptance deadline for delayed feedback.

Revisions and change requests

Review the work against the agreed requirements and identify corrections clearly. The relevant service description and proposal establish included revisions. Website design currently describes up to two comprehensive rounds on wireframes and prototypes before production code; other services and changes after approval need their own agreed allowance.

A new page, integration, workflow, or feature outside scope may require a written variation or a later phase. Any effect on pricing and delivery should be discussed and approved before additional work proceeds. A correction to an agreed requirement should not be confused with a request to add a new requirement.

Handover and deployment responsibilities

You retain ownership of your domain, paid-for content, and agreed project deliverables, subject to the written agreement. Final deliverable handover and source-code transfer take place after final payment. Third-party software and services remain subject to their own licenses and terms.

Deployment must be included or separately agreed, with the client’s authorization and the necessary account access. Domain registration, DNS, hosting subscriptions, vendor accounts, backups, and ongoing administration should each have an identified responsible party. Delivery of project files does not itself transfer a domain or activate a hosting service.

With client-managed hosting, you own the hosting and domain accounts, and AMBA Creative handles the agreed setup, deployment, and handover. With fully managed hosting, AMBA Creative manages hosting and technical maintenance under a separate recurring service agreement. You retain ownership of your domain.

Provider renewals, availability, and refund rules depend on the agreed account arrangements and the provider’s terms.

Corrections and support after delivery

Report a suspected defect with the project reference, affected page or workflow, steps to reproduce it, and any relevant non-sensitive screenshots. Assessing a correction involves the agreed requirements, delivered version, and any later changes to the system.

Applicable website and application builds include 30 days of post-launch defect correction for issues attributable to our delivered work within the agreed scope. This coverage excludes new features, content changes, third-party service failures, and ongoing maintenance. Optional maintenance is agreed separately.

Requesting cancellation

You can email a clear cancellation statement to hello@creativeamba.com. Include your project reference if available so we can identify the engagement. You may also use any applicable cancellation form or other method permitted by law.

If you cancel before work begins, we return the deposit in full, subject to applicable law and any valid arrangements expressly agreed in writing.

If you cancel after work begins, we account for work actually performed and any valid, approved third-party commitments, to the extent permitted by the agreement and applicable law. We refund the remaining amount due. The deposit is never automatically forfeited. Mandatory consumer rights take precedence.

How refund requests are evaluated

Send a refund or billing request to hello@creativeamba.com with the invoice or project reference, the amount queried, the reason, and the outcome you are seeking. Relevant material can include the agreed scope, milestone approvals, delivery issues, and prior correspondence.

Assessment should consider the agreement, payments, work actually performed, whether agreed deliverables were supplied, any failure requiring a remedy, and mandatory legal rights. Depending on those circumstances, the appropriate resolution may involve correction, completing agreed work, adjusting an invoice, or a refund. No particular outcome is promised before that assessment.

Any agreed or required refund is arranged outside the website. Its timing and method follow applicable law, the project agreement and the verified payment arrangements.

Consumer cancellation and early starts

Where UK distance-contract cancellation rules apply to a service, you normally have until 14 days after the day the contract is made to cancel. The period may be longer if we do not provide the required cancellation information. We provide applicable pre-contract information, cancellation instructions and the model cancellation form before you agree to the contract.

If you want services to begin during the cancellation period, we explain the effect on cancellation and any potential proportionate charge before asking for a separate express written request. If you cancel after a valid early start, you may owe a proportionate amount for services supplied up to cancellation, where the law permits and we provided the required information. The right to cancel services ends on full performance only where the statutory conditions are met, including your express request and acknowledgement of that effect.

Paying a deposit does not waive statutory rights. Digital content may have different cancellation rules. If digital content is to be supplied during an applicable cancellation period, we address the separate consent, acknowledgement, and confirmation requirements before supply. Applicable rights relating to deficient services or digital content are preserved.

Questions, records, and policy changes

Keep the accepted proposal, invoices, approvals, and delivery correspondence so any concern can be assessed against the same record. Contact AMBA Creative LLC at hello@creativeamba.com if a milestone, invoice, or proposed resolution is unclear.

This policy works alongside the Terms of Service and the individual project agreement. Existing engagements continue under their accepted agreement, subject to applicable law and any changes both parties agree. The date shown identifies the latest revision of this policy.

• Read the Terms of Service
• Start a project inquiry